Terms & Conditions
LAST UPDATED: 9.10.2024
1. INTRODUCTION
Purpose and Scope
Welcome to the Terms and Conditions for Guesie Group LLC ("Company," "we," "our," or "us"). These Terms and Conditions govern your use of the website located at Guesie.com ("Website") and any services provided by us. By accessing or using our Website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use our Website or services.
Acceptance
By using our Website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Your continued use of the Website constitutes acceptance of these Terms and any modifications thereto. We reserve the right to update or amend these Terms at any time without prior notice, and such changes will be effective immediately upon posting.
2. COMPANY INFORMATION
Company Details: Guesie Group LLC is a Limited Liability Company registered under the laws of the United States. For any inquiries or concerns, please contact us at:
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Email: Hello@guesie.com
Website Information: The Website is owned and operated by Guesie Group LLC. You can access our Website at Guesie.com. The Website provides information about our services, which include Talent Solutions, Brand Solutions, Creative Solutions, and Community Networking Groups.
3. ELIGIBILITY AND USER REQUIREMENTS
User Eligibility: To use our website and services, you generally need to be at least 18 years old. However, high school students may visit our site for educational purposes and to participate in specific social programs. By using our website, you confirm that you meet the minimum age requirement or that your use is related to our educational and social programs. If you’re accessing the website on behalf of an organization, you must be authorized to represent and bind that organization to these Terms and Conditions.
Account Responsibilities: If you create an account on our Website, you are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to:
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Notify us immediately of any unauthorized use of your account or any other breach of security.
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Take responsibility for all activities that occur under your account.
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Ensure that all information you provide to us is accurate, complete, and current.
We are not liable for any loss or damage arising from your failure to protect your account information or from unauthorized access to your account.
4. SERVICES AND OFFERINGS
Service Description: Guesie Group LLC offers a range of services, including Talent Solutions, Brand Solutions, Creative Solutions, Community Networking Groups, and Social Impact Programs. Detailed descriptions of each service are available on our website. We strive to maintain high standards of quality and professionalism across all our services. However, we reserve the right to impose limitations or restrictions on the services offered as necessary.
Service Modifications: We reserve the right to modify, suspend, or discontinue any service at any time without prior notice. This includes changes to the scope, availability, and features of the services. Any modifications or discontinuations will not affect services already purchased or agreements already in place unless otherwise specified.
5. PAYMENT AND FEES
Payment Terms: Payments for services must be made through the payment methods specified on our website or as outlined in service agreements. We may accept various forms of payment, including credit cards and other electronic payment methods. Billing cycles and fees associated with our services will be detailed at the time of purchase or included in any service agreements.
Refunds and Cancellations: Refunds and cancellations are subject to the policies outlined in our Refund Policy document, which governs the terms and conditions for requesting refunds or canceling services. For community members, donations made are non-refundable. For corporate partners, refund terms will be specified in the vendor contract agreement. All requests for refunds or cancellations must be made in accordance with these policies.
6. USER CONDUCT
Prohibited Activities: Users are prohibited from engaging in activities that are illegal, harmful, or disruptive to the operation of our Website or services. This includes, but is not limited to:
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Unauthorized access to or use of the Website or any related systems.
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Distribution of harmful software or malicious code.
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Harassment or abusive behavior towards other users.
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Violation of intellectual property rights or any other third-party rights.
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Content Submission: While we currently do not accept user-generated content on our Website, we reserve the right to introduce features that allow users to submit content in the future. Guidelines for submitting content will be established, and we will retain the right to review, modify, or remove any user-generated content as deemed appropriate. By submitting content, users grant Guesie Group LLC a perpetual, royalty-free, non-exclusive license to use, display, and distribute such content in connection with our services and marketing efforts.
7. INTELLECTUAL PROPERTY
Ownership: All content, materials, and intellectual property presented on the Guesie Group LLC website, including but not limited to text, graphics, logos, images, and software, are owned by Guesie Group LLC, its licensors, or entities with whom Guesie Group LLC, its vendors, service providers, or delivery teams have engaged in collaborative efforts. For instance, while logos of certain corporations may be displayed, Guesie Group LLC does not claim ownership of these logos. These logos are used to indicate past or present associations with such entities. The intellectual property featured on the website is protected under applicable copyright, trademark, and other intellectual property laws. Unauthorized copying, reproduction, distribution, or creation of derivative works from any content on the website is strictly prohibited without prior written consent from Guesie Group LLC.
Licenses: By accessing and using the Website, users are granted a limited, non-exclusive, non-transferable license to view and use the content for personal, non-commercial purposes. This license does not include the right to modify, reproduce, or distribute any content, nor does it grant any rights to the underlying intellectual property. All other uses of the content require explicit written permission from Guesie Group LLC.
8. DATA PRIVACY AND SECURITY
Data Collection: Guesie Group LLC collects various types of data from users, including personal information such as names, contact details, and any other information provided during interactions with our Website and services. The data collected may be used for purposes such as service improvement, marketing, and compliance with legal obligations. Specific details about the types of data collected and the purposes for which it is used can be found in our Privacy Policy.
Data Protection: We implement appropriate technical and organizational measures to safeguard user data and protect it from unauthorized access, disclosure, alteration, or destruction. Our security practices may include data encryption, secure server environments, and access controls. We regularly review and update our security measures to ensure the ongoing protection of user data. Despite these efforts, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Users are encouraged to review our Privacy Policy for more detailed information about how we protect their data.
9. LIABILITY AND DISCLAIMERS
Limitation of Liability: To the fullest extent permitted by law, Guesie Group LLC, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or related to the use of the Website or services, even if advised of the possibility of such damages. Our total liability for any claims arising from these Terms shall be limited to the amount paid by the user for the service or product that gave rise to the claim.
Disclaimers: The Website and services are provided "as is" and "as available" without any warranties of any kind, either express or implied. Guesie Group LLC does not warrant the accuracy, completeness, reliability, or timeliness of the information on the Website. We do not guarantee that the Website will be uninterrupted or error-free, nor do we make any warranties regarding the availability, quality, or performance of the services. Users assume all risks associated with the use of the Website and services.
10. GOVERNING LAW AND DISPUTE RESOLUTION
Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the courts located in Delaware.
Dispute Resolution: Any disputes arising under or in connection with these Terms shall first be resolved through amicable negotiations. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall be conducted in Delaware, and the decision of the arbitrator(s) shall be final and binding on all parties.
11. CHANGES IN TERMS
Modifications: Guesie Group LLC reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on the Website, and the effective date of the updated Terms will be indicated. Users are encouraged to review the Terms periodically for any changes.
User Responsibility: By continuing to use the Website and services after the effective date of any modifications, users agree to be bound by the revised Terms. It is the responsibility of the user to review the Terms regularly and ensure their compliance with the most current version.
12. CONTACT INFORMATION
Customer Support For any questions or concerns regarding these Terms and Conditions or to seek customer support, users may contact Guesie Group LLC via email at Hello@guesie.com. Our customer support team will strive to address and resolve any inquiries or issues in a timely manner.
Refund and Payment Policy
1. INTRODUCTION
Purpose and Scope: This section delineates the terms and conditions governing refunds and payments for services rendered by Guesie Group LLC. It aims to provide clear and comprehensive information regarding the financial aspects of transactions between the company and its customers, ensuring transparency and mutual understanding in financial dealings.
2. PAYMENT TERMS
Accepted Payment Methods: Guesie Group LLC accepts a range of payment methods to facilitate convenient transactions. These include, but are not limited to, major credit cards, debit cards, and various online payment platforms. All payments are securely processed through our payment gateway to ensure the protection of your financial information.
Billing Cycles: The payment structure for our services may vary based on the service selected. Payments can be billed as a one-time fee or according to a recurring billing cycle, such as monthly or annually. The specific billing cycle applicable to each service will be outlined and agreed upon prior to the commencement of the service.
Payment Processing: Payments are processed promptly upon submission. Any applicable processing fees or transaction charges will be clearly disclosed during the checkout process to ensure complete transparency.
3. PRICING INFORMATION
Service Pricing: The cost of services offered by Guesie Group LLC is variable and depends on the specific nature of the service, the placement fee, and the overall scope of work. Detailed pricing information for each service will be provided in the service agreement or upon request to ensure clarity before any commitment is made.
Additional Fees: Some services may incur additional charges beyond the standard pricing. These can include, but are not limited to, setup fees or penalties for late payments. Any such additional fees will be clearly communicated to you before the commencement of the service to ensure there are no surprises.
4. REFUND POLICY
Eligibility for Refunds: Refunds are granted under specific conditions detailed in the vendor contract agreement for corporate partners. For community members, services are offered on an optional donation basis, and as such, refunds are not available.
Refund Request Procedure: To request a refund, customers must submit a formal refund request via email to hello@guesie.com. The request should include all relevant details and supporting documentation. Each request will be reviewed according to the terms outlined in our refund policy.
Processing Time for Refunds: Refunds, when applicable, will be processed within a reasonable timeframe after receiving a valid refund request. The exact processing time may vary based on the nature of the service and the complexity of the refund.
Non-Refundable Items: Certain services or fees may be deemed non-refundable, as specified in the service agreement or disclosed during the purchase process. These non-refundable items will be clearly communicated to customers at the time of purchase or agreement.
5. SERVICE DELIVERY
Delivery Methods: All services provided by Guesie Group LLC are delivered remotely. The specific delivery methods and timelines for each service will be outlined in the service agreement or communicated directly to the customer prior to service initiation.
Service Completion: Service completion is defined as the successful fulfillment of all deliverables and milestones as specified in the service contract. This includes meeting all agreed-upon terms and conditions related to the scope of work.
Customer Responsibilities: Customers are required to provide accurate information and timely access to any resources or information necessary for the effective delivery of services. Failure to do so may impact the timely completion of services.
6. CANCELLATION POLICY
Cancellation Terms: Services may be canceled according to the terms specified in the service agreement. Cancellation requests must be submitted in writing via email to hello@guesie.com. The date of receipt of the cancellation request will determine the applicable terms.
Cancellation Fees: Cancellation of services may incur fees as detailed in the service agreement. The fees will depend on factors such as the timing of the cancellation and the nature of the services provided.
Refunds on Cancellation: Refunds related to cancellations will be processed based on the terms outlined in the service agreement. The processing of refunds will adhere to the policy specified in the agreement and is subject to any applicable cancellation fees.
7. DISPUTE RESOLUTION
Dispute Handling: Any disputes or concerns related to payments or refunds should be directed to hello@guesie.com. Guesie Group LLC is committed to resolving disputes amicably and efficiently.
Escalation Process: If a dispute cannot be resolved through initial contact, customers may escalate the issue by providing written notice to our support team. Further actions will be taken in accordance with our dispute resolution policy, which may involve mediation or other resolution mechanisms.
8. CHANGES TO REFUND AND PAYMENT POLICY
Policy Updates: Any updates or changes to the refund and payment policy will be communicated to users via updates posted on our website or through direct email notifications.
User Responsibility: Users are responsible for regularly reviewing the refund and payment policy to stay informed of any updates or modifications. Continued use of our services constitutes acceptance of the updated policy.
9. CONTACT INFORMATION
Customer Support: For any inquiries or concerns related to payments, refunds, or service delivery, please contact us at hello@guesie.com. Our customer support team is available to provide assistance and address any questions.
Inquiries and Assistance: Our support team is dedicated to helping customers with any issues or questions they may have regarding our refund and payment policy. We aim to provide prompt and effective assistance to ensure a satisfactory resolution of all inquiries.
Disclaimer and Legal Compliance
1. INTRODUCTION
Purpose and Scope
This document provides an overview of the disclaimers, liability limitations, third-party link policies, and legal compliance statements relevant to the operations of Guesie Group LLC. It aims to ensure transparency and inform users of their rights and responsibilities while interacting with our website and services.
Applicability
The terms outlined in this document apply to all users of Guesie Group LLC’s website and services. By accessing or using our website, services, or any content provided, users agree to the conditions specified herein. This document is intended to protect both Guesie Group LLC and its users by clarifying the limits of liability, the nature of third-party links, and compliance with applicable laws.
2. GENERAL DISCLAIMERS
Accuracy of Information
Guesie Group LLC strives to ensure that all information provided on its website and through its services is accurate, complete, and current. However, despite our efforts, we cannot guarantee the accuracy or reliability of all information presented. The content provided is for general informational purposes only and may include errors or omissions. Guesie Group LLC disclaims any responsibility for errors or inaccuracies and reserves the right to make changes to the website and its content without prior notice.
No Professional Advice
The content available on the Guesie Group LLC website, including text, graphics, and other materials, is provided for informational purposes only and should not be construed as professional advice. This includes, but is not limited to, advice related to career services, brand solutions, or any other professional or personal guidance. Users seeking specific advice should consult a qualified professional in the relevant field. While Guesie Group LLC does not typically offer professional advice through its website or general services, certain community programs may provide specialized guidance. In these cases, such advice is explicitly indicated as part of those specific offerings. Nonetheless, any reliance on the content provided remains solely at the user's own risk.
Disclaimer of Warranties
The services and content provided by Guesie Group LLC are offered "as is" and "as available," without any warranties of any kind, either express or implied. Guesie Group LLC disclaims all warranties, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the website or services will be uninterrupted, error-free, or secure. Users acknowledge and agree that any reliance on the services or content is at their own risk and that Guesie Group LLC shall not be liable for any damages arising from such reliance.
3. LIABILITY LIMITATIONS
Limitation of Liability
To the fullest extent permitted by law, Guesie Group LLC shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of, or inability to use, our website or services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, even if Guesie Group LLC has been advised of the possibility of such damages. Our total liability, whether in contract, tort (including negligence), or otherwise, is limited to the amount paid by the user for the specific service or product that is the subject of the claim, to the extent allowed by applicable law.
Disclaimer of Warranties
Guesie Group LLC makes no representations or warranties of any kind, express or implied, regarding the website or its content. This includes, but is not limited to, any warranties of accuracy, completeness, reliability, or suitability for a particular purpose. The website and services are provided on an "as is" and "as available" basis, without any warranties of any kind. Guesie Group LLC expressly disclaims any warranties of merchantability, fitness for a particular purpose, and non-infringement. Users acknowledge that they use the website and services at their own risk and that Guesie Group LLC is not responsible for any errors, omissions, or inaccuracies in the content or for any loss or damage resulting from the use of, or reliance on, such content.
4. THIRD-PARTY LINKS
External Links
Our website may contain links to third-party websites for your convenience and reference. These links are provided solely for informational purposes and do not imply endorsement, approval, or verification of the linked sites. Guesie Group LLC does not control or assume responsibility for the content, practices, or policies of any third-party websites. Users access third-party sites at their own risk and should review the terms and privacy policies of these external sites before engaging with them.
No Endorsement
The inclusion of third-party links on our website does not constitute an endorsement or recommendation of the third-party products, services, or websites. Guesie Group LLC is not responsible for any loss or damage incurred from the use of these external sites or their content. The presence of such links does not imply that Guesie Group LLC has any affiliation with or responsibility for the linked entities.
5. LEGAL COMPLIANCE
Governing Law
These Terms and Conditions, along with any disputes or claims arising out of or related to them, shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Delaware.
Compliance with Laws
Users agree to comply with all applicable local, state, and federal laws and regulations in connection with their use of the website and services. This includes, but is not limited to, any laws governing intellectual property, data protection, and online conduct. Guesie Group LLC reserves the right to cooperate with legal authorities or third parties in the investigation of any suspected or alleged unlawful activity.
6. AMENDMENTS AND UPDATES
Guesie Group LLC reserves the right to amend or update these Terms and Conditions at any time. Any changes will be posted on our website with an updated effective date. Users are encouraged to review these Terms periodically to stay informed of any changes. Continued use of the website and services following the posting of any changes constitutes acceptance of those changes.
Accessibility and Support Policy
Accessibility Statement
Guesie Group LLC is committed to ensuring that our website and services are accessible to all users, including those with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) and other relevant accessibility standards to provide an inclusive user experience. If you encounter any difficulties accessing our website or require assistance, please contact us, and we will make every effort to address your needs.
Customer Support Channels
To ensure that our customers receive the support they need, we offer several channels for assistance:
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Email Support: For general inquiries, assistance with services, or issues related to accessibility, please email us at hello@guesie.com.
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Phone Support: Although our primary support channel is email, we are open to providing support via phone if necessary. Please reach out to us via email to schedule a phone consultation if needed.
Response Times
We aim to provide timely support to our customers:
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Email Inquiries: Our standard response time for email inquiries is within 72 hours to 1 week, depending on the complexity of the issue or request.
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Support Requests: For urgent support requests, please indicate the urgency in your communication, and we will prioritize accordingly.
Customer Service Details
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Issue Resolution: We are committed to resolving issues promptly and efficiently. If a resolution cannot be reached through standard support channels, we will escalate the issue to the appropriate team or management level for further review.
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Feedback and Suggestions: We welcome feedback and suggestions on how we can improve our services and accessibility features. Please send any feedback to hello@guesie.com.
If you have any questions or require additional support, do not hesitate to contact us. We are dedicated to providing exceptional service and ensuring that all users have a positive experience with our website and services.